At NFM Lending, the health and safety of our clients, business partners and employees are paramount. We are monitoring the Centers for Disease Control and Prevention (CDC) for updates regarding the novel coronavirus, COVID-19. As always, we’re committed to an easy, predictable, and reliable mortgage experience especially during this trying time. We are here to help you with any mortgage-related questions and concerns.
With that in mind, this page contains the latest information and updates on our established systems that are always here to assist you.
Loans serviced from NFM Lending’s Linthicum, Maryland Servicing Center
NFM Lending’s Servicing Center in Linthicum, MD is open and fully operational.
NFM Lending recognizes borrowers’ inconvenience during this time of national emergency. To support our borrowers who have an upcoming payment due, and to ensure timely posting of payments, NFM Lending recommends all borrowers use the online payment portal link at https://pmt.nfmlending.com/. Billing statements are in the mail and should be received prior to the payment due date.
Servicing-related questions can be addressed via email to firstname.lastname@example.org or toll free at 1-866-765-1827 between the hours of 8:30am and 5:00pm, Monday-Friday, Eastern Standard Time.
If you are having trouble making your mortgage payment due to the impact of COVID-19, or any reason, please call 1-866-765-1827. We are here to help.
Loans serviced from NFM Lending’s Lake Zurich, Illinois Servicing Center
NFM Lending’s Servicing Center in Lake Zurich, IL is open and fully operational.
The servicing center will continue to provide uninterrupted customer service to borrowers.
Servicing-related questions can be addressed via phone at 1-866-352-6802 between 8:00am and 5:00pm, Monday-Friday, Eastern Standard Time.
The Servicing link is also available at the bottom of the home page on NFM’s website, www.nfmlending.com.
If you are having trouble making your mortgage payment due to the impact of COVID-19, or any reason, please call 1-866-352-6802. We are here to help.
NFM technology supports borrowers and partners during the COVID-19 pandemic
NFM borrowers can complete all loan application steps electronically, at their convenience, from their preferred location, compliantly and securely.
NFM customers are encouraged to use the following online resources:
- Loan applications can be completed online
- The list of documentation that is needed can be received online
- Our convenient Secure Document Utility (SDU) can be used to upload all documents from the electronic device of choice
NFM also enables our customers to receive, review, and sign their disclosure documents electronically, without requiring person-to-person interaction, or receiving and sending paper documents. Most of our customers already complete loan applications and loan disclosure steps electronically. Customers can use their preferred access to the internet.
Ahead of the loan closing process, NFM customers are also able to review all closing documents, electronically at their convenience, and communicate with their loan originator remotely. This process minimizes the person-to-person interactions that are necessary to review and finalize documents ahead of the loan closing. The final closing process requires that certain documents are signed in the presence of a notary. NFM customers have ample time to coordinate the time and place of the final document signing, and arrange their preferred signing setting with the title, closing or escrow company depending on the jurisdiction.
To support the entire loan origination process, NFM has implemented electronic means to provide real-time updates to our customers and to our referral partners using our customer relationship management (CRM) system with informative emails and mobile phone text messages.
Lastly and more importantly, our customer communication is supported by technology-enabled team members, that have been fully empowered to work remotely, electronically, and securely, minimizing the risk of any potential disruptions due to geographic or location-specific restrictions.
Beware of scams
Unfortunately, during times of crisis, there are individuals who will take advantage and try to obtain access to your personal information or gain funds for a fraudulent charity. Please exercise caution when opening any emails, texts or receiving phone calls. Do not click on any attachments or links within the email or text from individuals you are unfamiliar with.
For regular updates on how NFM is handling the COVID-19 crisis, visit mainstreethomeloans.com and click on the banner at the top of the page.